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售前服務 Pre-sale service
我公司技術人員可以提供發電相關方案并免費派技術人員到電站現場勘測，根據現場實際情況，提供可以滿足設計和施工要 求的相關電站平面布置、循環冷卻系統工藝流程、機組安裝、機組基礎、電氣一次接線等技術支持，提高項目效率，節省資金投入。
My company's technical staff can provide electricity related solution and send technical personnel to the plant organizing site survey for free, according to the actual situation, providing the relevant power plant layout which can meet the requirements of design and construction, circulating cooling system process unit, unit installation, foundation, an electrical wiring and other technical support, improve the efficiency of the project, to save the capital investment.
售中服務 Pre-sale service
派專業技術人員到現場免費指導發電設備、電站輔助系統及相關設備的安裝；免費對機組進行調試直至驗收合格；免費對用戶操作維護人員進行技術培訓。貴方也可派技術骨干到我廠培訓，免費提供食宿，學會為止。
We will send our technician to the site to guide you the installation of generator set, subsystem and relative equipment. We will debug the generator set till it can generate power successfully. We will also supply a technical training to the operators. You also can send your staff to our company. We can train you till you can operate the generator set and during this time we can offer you board and lodging free of charge.
售后服務 After-sale service
● 采取按地區分片負責，定期或不定期巡回服務和訪問，采取無償技術服務，包括設備調試、故障排除、技術咨詢、技術支持、協助維護保養等；
● “三包”期內屬質量問題將提供無償服務（人為原因損壞除外、易損件除外）；
● 累計運行 1500 小時或一年保修服務（以先到為準），終身維修；
● 在接到服務信息后 2 小時內給予響應；視用戶機組故障程度服務人員 4-12 小時內起程前往故障現場；
● 當機組出現故障時，我公司以“先處理問題，盡快恢復機組運行，后分析原因”服務原則，及時準確處理現場質量問題， 確保為用戶贏得最大的經濟效益。
● 我們以質量求生存，以信譽求發展。與客戶共建美好明天。
◎ In our company, different people is in charge of different area, we will response periodically and support you technical service free of charge, include equipment debugging, fault eliminating, technical consulting and support , maintenance assistant, etc.
◎ For the quality problem, we will service for you free of charge during the guarantee period (except damage caused by human factors, except vulnerable parts).
◎ 1500 running hours or one year warranty (which comes first) and lifetime maintenance.
◎ Respond within 2 hours after receiving service information; Service personnel shall depart to the fault site within 4-12 hours according to the fault degree of the user's unit.
◎ Insisting on principle of" solving problem first, trying to recover the generator set as soon as possible and then analysis the reason",we solve quality problem in time when genset doesn't work. We insure to help our clients to gain the biggest economic profit.
◎ We pursue survival with quality, strive for development with reputation. We are willing to build the beautiful future with our customer.
全國統一服務熱線：400-6988-190
Service Hot-line: 400-6988-190
故障響應時間（趕赴現場） Response Time
|
市內 1 ～ 2 小時 |
省內 6 ～ 12 小時 |
省外 12 ～ 48 小時 |
|
Inner city 1 ～ 2 h |
Shandong province 6 ～ 12h |
Other province 12 ～ 48h |
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